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Terms & Conditions

These are the terms and conditions that apply when you use our website that is owned and operated by Soak Smith Pty Ltd ACN 618 241 071. All rights reserved. By using this website you agree and consent to these terms and conditions. From time to time we may amend the terms and conditions. Please ensure you review this page regularly as you will be deemed to have accepted an amendment if you use the website after the amendment has been posted.

If you have any questions about any of our terms and conditions, please feel free to contact us by email at or alternatively visit our Frequently Asked Questions page. 

Protecting and respecting your privacy is important to Soak Smith. Please read our Privacy Policy for further information.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

We do our best to ensure the information provided on our website is accurate but occasionally an error may occur. If we discover an error in the price of an item we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We reserve the right to amend errors or to update product information at any time without prior notice.

The content of our website is general in nature and does not constitute advice in anyway. We will make every effort to make sure our website is free from viruses, however by using this website you assume all risk of use of all programs and files on this website and you release Soak Smith entirely of all responsibilities for any consequences of its use.

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, pornographic or obscene material, or any virus or other material which is malicious or technologically harmful, or that can damage or interfere with data, hardware or software, or collect unauthorised information or interfere with or disrupt the operations of this website, or that violates any law. You are also not permitted to send us unsolicited emails or spam through, from, or via our website.


This website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. We may use cookies to learn about how people use our website to help us make the experience better. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed.


Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyright (Copyright Act 1968). This website or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Soak Smith Pty Ltd. Any use of materials (e.g. images) on this website for purpose other than your personal non-commercial use without the prior express written permission of Soak Smith is strictly prohibited. 

Soak Smith makes every effort to ensure that all of the transactions that occur on its website are secure. We provide a range of payment methods including VISA, MasterCard, Paypal and AMEX. All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged. Customers may receive additional emails from Soak Smith about product announcements or special deals. At any time you can choose not to receive this information by unsubscribing via the link at the bottom of our emails.